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Getting Started

Welcome to our help center where you can find the answers to anything you need about Hifi Farms, this website, and our services.

Find common answers to our most Frequently Asked Questions

General questions? Contact us by Leaving a message below.

View our Return & Refund Policy

Manage your account, and order status

Shipping Policy, and tracking of orders

Rewards Program

Other Questions

Here are some quick answers to some of the most common questions customers ask. Find what you’re looking for here or reach out to us at [email protected] or call us at 888.420.4434

How do I change my account email?

Simply log in to your account here, Click on the account details tab and you will be directed to your account info page where you can change your email and password if you like.

What should I do if my payments fails?

First, check your card or check with your bank to make sure funds are available. If there is no problem there please contact us at [email protected] to assist you.

What is your cancellation policy?

Purchases can be canceled before the order is processed by logging into your account here with the email you placed your order with. For processed orders, you can apply for a return/refund here.

How do I check order status?

Upon purchase, you will receive an email receipt that contains a tracking link. You can also log in to your account here to check your order status or contact customer support at [email protected].

How to become a reseller?

Here at Hifi Farms, we offer the best wholesale prices to resellers. For more reseller and wholesale information, visit our wholesale page here where you can also fill out an application form.

How do I apply coupon?

Applying a coupon code is easy with Hifi Farms. Simply place your order and apply your coupon code during your checkout in the “coupon code” section and verify that the discount was applied.

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